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Sorry to see you go! To cancel your pay-per-shipment or prepaid subscription, please go to My Account , scroll to the bottom and choose Cancel Subscription. When filling out the form, please be descr…
Updated 6 months ago by Taylor Ewing
You can pause your subscription from your Account > Subscription page anytime. To skip or delay a delivery, click on the arrow for "Next shipment". Then, you can pick the date when you'd like that or…
You will receive samples of all 5 of our coffee profiles in your first order. After you have tried all of our coffees, you can choose which one profile would like us to send you. You can designate yo…
Updated 1 year ago by Taylor Ewing
Here's how to select your favorites. Go to your Account and click Taste Profile. Check off the profiles that you enjoyed. Leave the profiles that you did not like unchecked (see an example below). We…
If you would like more or less coffee go to My Account and click Change. That looks like this: If you have any trouble, please email us and we'll change the plan for you. If you received a gift subsc…
To skip or delay a delivery, you'll log into your Account and go to Subscription > Next Shipment > Change. Then, you can pick the date when you'd like that order to ship. When you do that, your remai…
Updated 2 years ago by Taylor Ewing
Add items to your cart and head to the checkout page. A box will pop up at the bottom of the screen asking if you'd like to use your points (pictured). Click "Apply Discount".
Great question! You can find out how many shipments you have left by logging into your Account and clicking Subscriptions. You'll see how many shipments you have left. It will look like this:
To change your address go to My Account , scroll to select 'Shipping Address' in the left column. Please update your billing and shipping address accordingly. For further assistance, feel free to con…
We change coffees every 4 weeks. For example, if you received your World Coffee Sampler in December and redeemed your voucher in January, you will be shipped different coffees. Click here to view the…
No, only the World Coffee Sampler (1st delivery) has 4 bags. All subsequent orders will be whichever size coffee is in your plan. If you would like to try the World Coffee Sampler again, e-mail us at…
Since we change coffees every 4 weeks, unfortunately you cannot request a coffee that we had previously. We do not keep old coffee at our roasting facility. If you really like a particular coffee we…
Yes, you can! As long as you update your card and the payment processes before Thursday at 6 am (EST), we will roast and ship your coffee. If it is not updated by that time, then the order will ship…
That's fine! As long as you email us at hi@driftaway.coffee before 7 pm EST on Thursday, we can change the address on Monday's shipping label and on your account. In general, if you would like to cha…
You can either email us at hi@driftaway.coffee or purchase one through our website here.
Usually, your payment fails if there's a problem with your credit card. You can update the card on the account by clicking on the e-mail we sent. In some rare cases, the card is valid but the bank de…
All of the coffees you received can be viewed in your Coffee History under My Account.
We are so sorry about that! We take great care to pay individual attention to each bag as it is packed. However, every once in a while, a bag may slip through the process and not seal completely. Ple…
To pause your subscription go to My Account and click Pause Subscription. Select the date that you would like to resume your subscription.
We accept all major credit cards - Visa, MasterCard, American Express, JCB, Discover, and Diners Club and Paypal.
Yes, once your subscription is set up, your orders will process automatically. You can make changes to your shipments in your Account.
Please log in to your account, go to Dashboard , then select Subscriptions to view your other subscriptions. You can view the status, remaining # of deliveries and manage theme there:) If you have an…
Welcome back! To reactivate a paused pay-per-shipment subscription, please go to My Account and click Reactivate. To reactivate a Prepaid subscription, you'll need to buy another one from the Subscri…
To see when your next order is go to My Account and click Subscription. You can see when we will ship your current order your next order there.
Go to Edit Account. You can also update your name and e-mail address here.
To change your card info, log into your Account and go to Saved Card Don't see the link? E-mail us at hi@driftaway.coffee.
Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement for the first 24 hours. Within a day, Driftaway Coffee should app…
To reset your password, you can use this Lost Password link.
Sorry, we don't have the capability yet to let you know exactly what we are shipping before it ships, though we are working on that! However, we will only ship you a coffee from the profiles you like…
Updated 2 years ago by Suyog Mody
All products are listed and charged in US Dollars. Where necessary, your bank and/or online payment processing software will convert the price to the local currency.
Updated 2 years ago by David Hassell
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Updated 2 years ago
by Taylor Ewing
