How do I pause my subscription?
You can e-mail us at email@example.com. Let us know why you are pausing, so that we can learn from it and improve our service.
How does the World Coffee Sampler work?
You will receive samples of all 5 of our coffee profiles in your first order. After you have tried all of our coffees, you can choose which one profile would like us to send you. You can designate yo…
How do I enter my favorites?
Here's how to select your favorites. Go to your Account and click Taste Profile. Check off the profiles that you enjoyed. Leave the profiles that you did not like unchecked (see an example below). We…
How do I change the frequency or size of my plan?
If you would like more or less coffee go to My Account and click Change. That looks like this: If you have any trouble, please email us and we'll change the plan for you. If you received a gift subsc…
How to I delay or skip a delivery?
To skip or delay a delivery, you'll log into your Account and go to Subscription > Next Shipment > Change. Then, you can pick the date when you'd like that order to ship. When you do that, your remai…
How do I use Loyalty Points?
Add items to your cart and head to the checkout page. A box will pop up at the bottom of the screen asking if you'd like to use your points (pictured). Click "Apply Discount".
How many shipments do I have left on my subscription?
Great question! You can find out how many shipments you have left by logging into your Account and clicking Subscriptions. You'll see how many shipments you have left. It will look like this:
How do I change my address?
To change your address go to My Account , scroll to select 'Shipping Address' in the left column. Please update your billing and shipping address accordingly. For further assistance, feel free to con…
Why are the coffees in my 2nd shipment different from the ones in the World Coffee Sampler?
We change coffees every 4 weeks. For example, if you received your World Coffee Sampler in December and redeemed your voucher in January, you will be shipped different coffees. Click here to view the…
Are all orders 4 bags of coffee?
No, only the World Coffee Sampler (1st delivery) has 4 bags. All subsequent orders will be whichever size coffee is in your plan. If you would like to try the World Coffee Sampler again, e-mail us at…
Can I request a coffee from the past?
Since we change coffees every 4 weeks, unfortunately you cannot request a coffee that we had previously. We do not keep old coffee at our roasting facility. If you really like a particular coffee we…
My payment failed! Can I still get coffee shipped this week?
Yes, you can! As long as you update your card and the payment processes before Thursday at 6 am (EST), we will roast and ship your coffee. If it is not updated by that time, then the order will ship…
Oops! I messed up my shipping address.
That's fine! As long as you email us at firstname.lastname@example.org before 7 pm EST on Thursday, we can change the address on Monday's shipping label and on your account. In general, if you would like to cha…
I would like to get extra coffee with my order.
You can either email us at email@example.com or purchase one through our website here.
Why did my payment fail?
Usually, your payment fails if there's a problem with your credit card. You can update the card on the account by clicking on the e-mail we sent. In some rare cases, the card is valid but the bank de…
How can I see what coffees I received in the past?
All of the coffees you received can be viewed in your Coffee History under My Account.
What do I do if my bag arrived unsealed?
We are so sorry about that! We take great care to pay individual attention to each bag as it is packed. However, every once in a while, a bag may slip through the process and not seal completely. Ple…
How can I pause my subscription for a specific time?
To pause your subscription go to My Account and click Pause Subscription. Select the date that you would like to resume your subscription.
What forms of payment do you accept?
We accept all major credit cards - Visa, MasterCard, American Express, JCB, Discover, and Diners Club and Paypal.
How do I cancel my account?
Sorry to see you go! To cancel your pay-per-shipment or prepaid subscription, please go to My Account and choose Cancel Subscription. When filling out the form, please be descriptive about why you wa…
Are the orders automatic?
Yes, once your subscription is set up, your orders will process automatically. You can make changes to your shipments in your Account.
I have two Driftaway Coffee subscriptions. How do I view and manage them?
Please log in to your account, go to Dashboard , then select Subscriptions to view your other subscriptions. You can view the status, remaining # of deliveries and manage theme there:) If you have an…
How do I reactivate my account?
Welcome back! To reactivate a paused pay-per-shipment subscription, please go to My Account and click Reactivate. To reactivate a Prepaid subscription, you'll need to buy another one from the Subscri…
When is my next order?
To see when your next order is go to My Account and click Subscription. You can see when we will ship your current order your next order there.
How do I update my password?
Go to Edit Account. You can also update your name and e-mail address here.
How do I change my card on file?
To change your card info, log into your Account and go to Saved Card Don't see the link? E-mail us at firstname.lastname@example.org.
I see 'Stripe' on my bank statement - what’s that?
Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement for the first 24 hours. Within a day, Driftaway Coffee should app…
I can't remember my password. How do I reset it?
To reset your password, you can use this Lost Password link.
Can I know what coffee is being shipped to me before it ships?
Sorry, we don't have the capability yet to let you know exactly what we are shipping before it ships, though we are working on that! However, we will only ship you a coffee from the profiles you like…