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Oh no! So sorry to hear that you cannot find your voucher code. You will need it to redeem your gift subscription and set up your remaining deliveries. 1. If you have already received the tasting kit…
Updated 2 years ago
Here's how to select your favorites. Go to your Account and click Taste Profile. Check off the profiles that you enjoyed. Leave the profiles that you did not like unchecked (see an example below). We…
To renew your subscription, you'll log into your Account and click Subscriptions > View Inactive Subscriptions: Select the subscription you'd like to renew: and click Renew Subscription: It should o…
To extend a gift subscription, log in to your Account and click Orders on the left. You'll see "RENEW GIFT" next to the gift order in your order history. When you check out, one order will be created…
Here are the deadlines for placing your order to ensure delivery before Mother’s Day (May 9th) 1. Free USPS 1st Class Shipping - April 30th 2. USPS Priority - May 3rd 3. UPS Ground - May 2nd to 6th (…
Updated 3 years ago
Definitely. They can change the ground type when they redeem the gift voucher included with the sampler. They can select either whole bean or ground coffee :)
The best way to do this is to purchase another gift using the Gift Customizer and enter a note in 'Order Notes' on the Checkout page stating you want to skip the Tasting Kit. Also, please include the…
Definitely. You can set up their account immediately after you purchase the gift. The order confirmation email will contain the voucher code! And you can set up to start a month from now or whenever…
Absolutely! You can purchase a single, non-subscription, World Coffee sampler (ground or whole bean) at this link: http://driftaway.coffee/coffee-sampler
We are happy to help! All orders on Amazon, Etsy and other third-party platforms are still packaged and fulfilled by us from the same warehouse. If you ordered on Amazon or Etsy, please write in to h…
You can buy anytime and choose a future shipping date closer to when you want to receive the coffee. Please check the Timing tab of the Gift Customizer to see specific shipping and estimated delivery…
We are happy to help! Please email us at hi@driftaway.coffee for further assistance. Please provide the coupon code and the amount or percentage off when writing in.
Unopened and unused coffee gear can be returned for a full refund within 30 days from the delivery date. Opened and/or used coffee gear cannot be returned. Anything purchased during the holiday perio…
Yes, you can use your loyalty points and a coupon code on the same order. Please note, only one coupon code can be applied per order. Click here for more info about the Driftaway Loyalty program!
Currently, there is branding on our shipping boxes, but we have an option for "blind shipping". These include a branded box inside an unbranded mailer. So your gift recipient will not know what's ins…
Unfortunately, we are not able to cancel or refund gift subscriptions. We may be able to make exceptions for orders that have not been shipped at all or in certain other extenuating circumstances. Pl…
Welcome to Driftaway! To redeem your gift subscription, look for the voucher that was included in your Tasting Kit. It should be on the back panel inside your box. Then go to Redeem and enter your gi…
Unfortunately, we do not offer fixed value E-Gift Cards, but we do offer E-Gift cards for a variety of subscription sizes, durations and frequencies. You can send them immediately or scheduled it for…
Typically, this is because the rest of the subscription has not been redeemed yet.The first box had a code and instructions for you to setup your account and remaining deliveries. We do this so that…
Yes! You can add a gift message on Step 2 of the Gift Customization page here.
No problem! If you select this option we will ship the Tasting Kit to the recipient. Just make sure that you have the correct address for them :) Send 1st Box To Recipient.png
Click this option if you would like the Tasting Kit to be sent to you so that you can gift it at a later time. This option is great if you would like to gift wrap the coffee yourself :) Send 1st Box…
Typically, this is because they have not redeemed the rest of the subscription yet. The first box had a code and instructions for the gift recipient to set up their account and remaining deliveries.…
Absolutely! Just let us know that you'd like to skip the tasting kit in the Order Notes, when you buy the gift subscription and we'll send you coffee based on your Taste Profile. You will also want t…
Yes, you can! Just pick a Shipping Date and we’ll ship it on that day. If you don’t pick a date, we’ll ship it on the closest upcoming shipping day.
Updated 3 years ago by Suyog Mody
No worries! If you are meeting them in person, you can ship the initial delivery to you and we'll add insthttps://driftawaycoffee.helpdocs.io/app/contentructions for them to redeem the rest of their…
Yes! You can definitely purchase more than one gift per order. Please note that you will have to go through the Gift Customizer for each gift. If you want to purchase 5 or more gifts, please fill out…
Absolutely! Just mention that you would like for us to skip the Tasting Kit in the Order Notes while checking out. If your gift is for an existing Driftaway subscriber, please be sure to also mention…
The main difference between a gift subscription and a prepaid subscription is that the gift subscription has a voucher that must be redeemed to set up the deliveries. Though both subscriptions are fo…
No. Our gift subscriptions do not renew at the end of the term. When a gift subscription expires, the gift recipient can continue the subscription by signing up for a Prepaid plan or the gift giver c…
Unfortunately we don't offer gift wrapping. We're a small but mighty team, so we focus all of our energy on sending you delicious coffee for a reasonable price.
Definitely! This option is great for last minute gifts :) When you purchase an e-gift card, it is emailed automatically to your gift recipient. If you would like to print the card or send the email a…
Absolutely! You can ship the first one to you and hand it to your gift recipient in person. We’ll add instructions for them to redeem the rest of their subscription. Please enter your shipping addres…
We do not include any prices in the box. We do include a gift receipt with the gift information so that the recipient knows who the gift is from. By default, the outside of the box does have Driftawa…
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Updated
by Suyog Mody
