Gift Subscriptions

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I lost my gift voucher activation code. Help!

Oh no! So sorry to hear that you cannot find your voucher code. You will need it to redeem your gift subscription and set up your remaining deliveries. 1. If you have already received the tasting kit…

Updated 6 months ago by Taylor Ewing

How do I select the coffees I liked from the World Coffee Sampler?

Here's how to select your favorites. Go to your Account and click Taste Profile. Check off the profiles that you enjoyed. Leave the profiles that you did not like unchecked (see an example below). We…

Updated 1 year ago by Taylor Ewing

How do I extend a gift subscription for myself (Gift Receiver)?

To renew your subscription, you'll log into your Account and click Subscriptions > View Inactive Subscriptions: Select the subscription you'd like to renew: and click Renew Subscription: It should o…

Updated 2 years ago by Taylor Ewing

How do I extend a Gift Subscription for my gift recipient?

To extend a gift subscription, log in to your Account and click Orders on the left. You'll see "RENEW GIFT" next to the gift order in your order history. When you check out, one order will be created…

Updated 2 years ago by Taylor Ewing

When is the deadline to have a gift arrive by Mother's Day 2021?

Here are the deadlines for placing your order to ensure delivery before Mother’s Day (May 9th) 1. Free USPS 1st Class Shipping - April 30th 2. USPS Priority - May 3rd 3. UPS Ground - May 2nd to 6th (…

Updated 2 years ago by Taylor Ewing

My partner likes whole bean, but might want to switch if they use a Keurig or wants to make espresso. Can the gift recipient change the grind type to either whole bean or ground after they've tried the Tasting Kit?

Definitely. They can change the ground type when they redeem the gift voucher included with the sampler. They can select either whole bean or ground coffee :)

Updated 2 years ago by Taylor Ewing

I would like to renew a Gift Subscription I sent last year and skip the Tasting Kit. How do I do this? The Gift Receiver already has an account and has filled out their Taste Profile.

The best way to do this is to purchase another gift using the Gift Customizer and enter a note in 'Order Notes' on the Checkout page stating you want to skip the Tasting Kit. Also, please include the…

Updated 2 years ago by Taylor Ewing

I understand the first shipment is shipped to the recipient. Is there any way to auto ship the future shipments without any prompt from the recipient? They aren’t good with computers.

Definitely. You can set up their account immediately after you purchase the gift. The order confirmation email will contain the voucher code! And you can set up to start a month from now or whenever…

Updated 2 years ago by Taylor Ewing

I am looking to buy a non-subscription World Coffee sampler. Is that possible?

Absolutely! You can purchase a single, non-subscription, World Coffee sampler (ground or whole bean) at this link: http://driftaway.coffee/coffee-sampler

Updated 2 years ago by Taylor Ewing

I ordered on Amazon, Etsy, etc and I have an issue. What should I do?

We are happy to help! All orders on Amazon, Etsy and other third-party platforms are still packaged and fulfilled by us from the same warehouse. If you ordered on Amazon or Etsy, please write in to h…

Updated 2 years ago by Taylor Ewing

I'm purchasing Driftaway Coffee as a gift. When is the best time to buy such that the coffee is fresh when delivered?

You can buy anytime and choose a future shipping date closer to when you want to receive the coffee. Please check the Timing tab of the Gift Customizer to see specific shipping and estimated delivery…

Updated 2 years ago by Taylor Ewing

I’m trying to buy a subscription, and I have a coupon code but it says it has expired.

We are happy to help! Please email us at hi@driftaway.coffee for further assistance. Please provide the coupon code and the amount or percentage off when writing in.

Updated 2 years ago by Taylor Ewing

What's your return policy for coffee gear?

Unopened and unused coffee gear can be returned for a full refund within 30 days from the delivery date. Opened and/or used coffee gear cannot be returned. Anything purchased during the holiday perio…

Updated 2 years ago by Taylor Ewing

Can I use a coupon code and my loyalty points on the same order?

Yes, you can use your loyalty points and a coupon code on the same order. Please note, only one coupon code can be applied per order. Click here for more info about the Driftaway Loyalty program!

Updated 2 years ago by Taylor Ewing

Is there any branding on the outside of the shipping boxes?

Currently, there is branding on our shipping boxes, but we have an option for "blind shipping". These include a branded box inside an unbranded mailer. So your gift recipient will not know what's ins…

Updated 2 years ago by Taylor Ewing

If I am given a gift subscription, am I able to cancel and refund?

Unfortunately, we are not able to cancel or refund gift subscriptions. We may be able to make exceptions for orders that have not been shipped at all or in certain other extenuating circumstances. Pl…

Updated 2 years ago by Taylor Ewing

I received a Gift Subscription as a gift. How do I redeem my voucher?

Welcome to Driftaway! To redeem your gift subscription, look for the voucher that was included in your Tasting Kit. It should be on the back panel inside your box. Then go to Redeem and enter your gi…

Updated 2 years ago by Taylor Ewing

Can I buy a E-Gift card for a fixed value?

Unfortunately, we do not offer fixed value E-Gift Cards, but we do offer E-Gift cards for a variety of subscription sizes, durations and frequencies. You can send them immediately or scheduled it for…

Updated 2 years ago by Taylor Ewing

I only received my World Coffee Sampler / Coffee Explorer/ sampler of four coffees. Where are my remaining deliveries?

Typically, this is because the rest of the subscription has not been redeemed yet.The first box had a code and instructions for you to setup your account and remaining deliveries. We do this so that…

Updated 2 years ago by Taylor Ewing

Can I add a gift message?

Yes! You can add a gift message on Step 2 of the Gift Customization page here.

Updated 2 years ago by Taylor Ewing

Send all boxes to the recipient

No problem! If you select this option we will ship the Tasting Kit to the recipient. Just make sure that you have the correct address for them :) Send 1st Box To Recipient.png

Updated 2 years ago by Taylor Ewing

Send the first shipment to me (so I can gift it in person).

Click this option if you would like the Tasting Kit to be sent to you so that you can gift it at a later time. This option is great if you would like to gift wrap the coffee yourself :) Send 1st Box…

Updated 2 years ago by Taylor Ewing

My gift recipient only received the first package but nothing since.

Typically, this is because they have not redeemed the rest of the subscription yet. The first box had a code and instructions for the gift recipient to set up their account and remaining deliveries.…

Updated 2 years ago by Taylor Ewing

I'm a regular subscriber. Can I gift a subscription to myself and pause my regular subscription?

Absolutely! Just let us know that you'd like to skip the tasting kit in the Order Notes, when you buy the gift subscription and we'll send you coffee based on your Taste Profile. You will also want t…

Updated 2 years ago by Taylor Ewing

Can I order now and ship later?

Yes, you can! Just pick a Shipping Date and we’ll ship it on that day. If you don’t pick a date, we’ll ship it on the closest upcoming shipping day.

Updated 2 years ago by Suyog Mody

What if I don't know the gift recipient's shipping address?

No worries! If you are meeting them in person, you can ship the initial delivery to you and we'll add insthttps://driftawaycoffee.helpdocs.io/app/contentructions for them to redeem the rest of their…

Updated 2 years ago by Suyog Mody

Can Gift Subscriptions be cancelled or refunded?

Updated 2 years ago by Taylor Ewing

Can I buy more than one gift in an order?

Yes! You can definitely purchase more than one gift per order. Please note that you will have to go through the Gift Customizer for each gift. If you want to purchase 5 or more gifts, please fill out…

Updated 2 years ago by Taylor Ewing

Can I send a gift without the Tasting Kit?

Absolutely! Just mention that you would like for us to skip the Tasting Kit in the Order Notes while checking out. If your gift is for an existing Driftaway subscriber, please be sure to also mention…

Updated 2 years ago by Taylor Ewing

What is the difference between a Gift Subscription and a Prepaid plan?

The main difference between a gift subscription and a prepaid subscription is that the gift subscription has a voucher that must be redeemed to set up the deliveries. Though both subscriptions are fo…

Updated 2 years ago by Taylor Ewing

Do gift subscriptions renew automatically?

No. Our gift subscriptions do not renew at the end of the term. When a gift subscription expires, the gift recipient can continue the subscription by signing up for a Prepaid plan or the gift giver c…

Updated 2 years ago by Taylor Ewing

Do you offer gift wrapping?

Unfortunately we don't offer gift wrapping. We're a small but mighty team, so we focus all of our energy on sending you delicious coffee for a reasonable price.

Updated 2 years ago by Taylor Ewing

Can I send an e-gift card to my gift recipient?

Definitely! This option is great for last minute gifts :) When you purchase an e-gift card, it is emailed automatically to your gift recipient. If you would like to print the card or send the email a…

Updated 2 years ago by Taylor Ewing

Can I get the first package shipped to me, and the rest to the gift recipient?

Absolutely! You can ship the first one to you and hand it to your gift recipient in person. We’ll add instructions for them to redeem the rest of their subscription. Please enter your shipping addres…

Updated 2 years ago by Taylor Ewing

I ordered Driftaway as a gift. Are there prices on the box?

We do not include any prices in the box. We do include a gift receipt with the gift information so that the recipient knows who the gift is from. By default, the outside of the box does have Driftawa…

Updated 2 years ago by Suyog Mody

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