Can I schedule a session if I don't have a grinder?
Yes! Although we recommend whole bean for the optimal tasting experience, we can provide ground coffees for the tasting.
Do participants need a coffee grinder?
We highly recommend whole beans for an optimal experience, but if any participants don’t have access to a grinder, we can ship the coffees ground.
Will ground coffee be good for the tasting?
We do recommend grinding your own coffee right before the tasting for an optimal experience, but we have tested our ground samples, and feel confident that you will still have just-as-great an experi…
Can I attend part of a class?
We go through a a step by step process, so it’s not possible (or fair to the other participants) to arrive more than 10 minutes late, or jump in and out, and also participate. However, if you do need…
What if my kit arrives late?
We will send tracking info for all kits in your intro email. Check if tracking says it arrived or is still in transit. . Still in transit with an arrival date after your current scheduled session, an…
Should I grind the coffees before the session?
We recommend grinding about 10 minutes before the session, but no sooner than that. If you have a hand grinder, it may take a few extra minutes.
Do I need a gram scale?
Each coffee that we'll brew during the tasting comes in a =pre-weighed pouch, so no scale is required.
Can I put down a deposit to hold a time?
Sure! It’s $100 for the booking + 50% of the cost of the kits. We can send an invoice for this. Once the final list of participants and the total number are confirmed, we can send an invoice for the…
Should I grind the coffees before the Tasting?
We recommend grinding about 10 minutes before the session, but no sooner than that. If you have a hand grinder, it may take a few extra minutes and you should definitely grind it ahead of time.
Do participants need a scale?
The coffees come in pre-weighed pouches, and the cups are just the right size for the amount of water needed, so no scale is required.
Do participants need a brewer or machine to make coffee with?
No coffee machine/brewer required! We will brew in the cups that we send in the kits, as well as taste out of them.
Can you ship outside the United States?
Yes! The additional cost is approximately $15 (USD) per box, however, it varies by country. Lead time is usually longer than usual, approximately 15 days. Duties and taxes are prepaid and included in…
How late can we change the total number of participants?
As long as there is enough time to ship additional kits before the session (no less than 7 days before the scheduled session), we can add additional participants. What if I have some last-minute addi…
Where are the available days/times for tastings?
You can see available days/times here - https://driftaway.coffee/schedule-private-tasting/ Please e-mail us at email@example.com for any custom requests. We'll do our best to accommodate. Reschedul…
What information do you need, and how early do you need it?
For each participant, we need their name, address (including country), and whether we should ship them whole bean or ground. Email is optional. The template for this information is below - Driftaway…
Can we pay for faster, upgraded shipping?
Absolutely! We have access to USPS, FedEx and UPS services and can provide a quote depending on the total number and addresses the boxes are going to. Please contact us at firstname.lastname@example.org with th…
Can you ship all kits to one location for us to distribute?
Yes, we can definitely ship to one location. We can provide a quote depending on the number of boxes and the address to ship to. Please e-mail us at email@example.com with this information.
What if the Virtual Tasting Kit doesn’t get to the participant on time?
We know that shipments can get delayed, especially during this pandemic, so we monitor tracking info and will alert you if we think the package won't get to you in time and look for alternate options…
When do you send the Virtual Tasting Kits (boxes)?
We'll ship it approx. 10 days before your scheduled tasting, so that all participants receive fresh coffee just in time for the session (with a little bit of buffer). We'll share tracking information…
Will you send a Zoom link? Can we use another video conferencing system?
By default, we use our Zoom account and will send you a link. However, we are flexible and open to use another platform like Microsoft Teams, Cisco WebEx or Google Meet. You'll need to make your Drif…
Can we include an insert or card in the box from us for the participants?
Absolutely, if you have more than 20 participants, we can do it! Just let us know when you contact us at firstname.lastname@example.org.
Can you include snacks in the boxes?
Unfortunately not. It’s a bit complex in terms of food protection and handling, so we can’t include or send food. The total amount of coffee that is tasted is less than a cup, in case over-caffeinati…
Can we customize the box so that it has our branding?
Absolutely! If you have more than 20 participants, we can help you customize! Just email us at email@example.com
I have some participants that don’t drink coffee. Can we have something for them to be part of the tasting?
Unfortunately, we currently don't offer any other beverage other than coffee. We do have a delicious decaf we can send if caffeination is an issue.