Home: What if my kit arrives late?
We will send tracking info for all kits in your intro email.
- Check if tracking says it arrived or is still in transit.
Still in transit with an arrival date after your current scheduled session, and need to reschedule? No problem - rescheduling is easy!
- If you’ve added it to your calendar, just click on the appointment, and you’ll see a “View/Change Appointment” link
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137249359/zc-nu-bw-u-3-fq-8-c-yas-2-r-6-ruzaun-bs-8-tu-3-ydo-q.png)
Or, go to your initial confirmation email from Driftaway, and scroll down to “Change/Cancel Appointment”
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137285695/hr-a-8-mvb-fc-ob-pmk-01-bir-jbxoa-ioqwc-eh-ra.png)
You’ll be taken to the rescheduling page:
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137315042/mxe-mc-hly-qjb-9-gov-op-te-7-et-gc-7-u-kb-hjppd-q.png)
Just click on “Reschedule”, and you’ll see the calendar with all available future dates:
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137356252/aw-0-c-bexwfom-zo-76-piz-xj-ddc-yw-3-slzptd-i.png)
After choosing a new date & time, you’ll see a green banner on the top of the page letting you know you’ve successfully rescheduled:
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137402019/1-a-xuyc-i-5-hnn-5-o-51-cp-7-eers-br-5-v-7-eae-u-3-j-q.png)
and it will automatically send a new confirmation email:
![](https://files.helpdocs.io/qn278nwcr3/articles/14l68y530s/1614137469283/r-414-mj-2-lu-1-t-tuvk-vg-9-tm-w-gnhkdwegag-q.png)