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Shipping & Tracking

When should I order for my gift to arrive by Christmas?

Gifting Season is here! To make sure your orders arrive by December 25, 2022 – keep reading for more details. FOR EXPLORER BOXES (One-off or as part of a subscription) We are shipping these via USPS…

Updated by Anu Menon

Do you ship internationally?

Yes, we do ship internationally! If you are looking for a gift subscription, you can click on Change right at the top! If you are buying a subscription for yourself , you can change it here: For othe…

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Why did my shipment take so long to arrive?

Shipping typically takes 2-5 days. If your shipping address is incorrect, there is inclement weather or if there is a USPS shipping holiday, it can take longer. The Post Office is closed on the follo…

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Can I track my delivery?

Absolutely! There will be a link with the tracking info on the order confirmation email. You can also go to My Account and click on the most recent order.

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How does shipping at a future date work?

We have an option for you to order now and ship on a particular day in the future. This date refers to the date we ship your coffee, not the date that it arrives. This option is helpful for orders wh…

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What is your return policy?

We do not accept returns, because coffee is a fresh food product. Please email us at hi@driftaway.co and we'll make sure to get your order fixed!

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My delivery was marked as delivered, but I didn’t receive it.

In very rare instances, a package will be marked as delivered when it actually has not been delivered. Please check with neighbors and look around your mailbox. If you still can't find your package,…

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My tracking has not updated

Tracking links takes a day or two to update. If your tracking has not updated after 3 days, email us at hi@driftaway.coffee and we will send a replacement :)

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Do you ship to PO boxes?

Yes! You are able to ship your order(s) via USPS First Class Mail, Priority Mail, or Express Mail. All of these can result in delivery to your PO box if you prefer!

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Do you ship to APO / FPO / DPO addresses?

Yes! We have several customers with APO / FPO / DPO addresses. Shipping to these destinations may take a bit longer than residential or commercial deliveries because of the way the mail is sorted in…

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How much does shipping cost?

By default, shipping is free and included in all orders shipped within the United States. You do have the option to pay an extra fee to upgrade your shipping service and/or speed. You will be able to…

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Why is my country not available for shipping?

We ship to a bunch of countries currently, but if you do not see your country and would like to place an order please let us know at hi@driftaway.coffee. We can definitely make it happen for you, but…

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Do I have to pay customs or duty on my package?

Typically, you will not need to pay customs or duty on your coffee package due to the value of each package being small. However, in some cases and countries, there is a chance that you will be asses…

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When will my coffee deliver?

For all domestic and international orders, we expect the coffee to deliver in 4 to 8 business days from when it receives its initial tracking scan. You can check the estimated delivery day and time o…

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Will I be able to track my shipment?

For orders within the United States, you can check the estimated delivery day and time of your package using the tracking number that is connected to your order number. When your order ships, you wil…

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Can I change my shipping method so that I get my coffee faster?

Yes! We have faster shipping options for Gift Subscriptions , and Priority shipping as an option if you are looking for a subscription for yourself.

Updated by Suyog Mody

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