I am looking to buy a non-subscription Coffee Explorer Kit. Is that possible?
Yes! You can purchase a single, non-subscription Coffee Explorer Kit (ground or whole bean) here.
Can I start a new plan without getting the World Coffee Sampler again?
To extend a subscription for yourself and skip the Tasting Kit, please choose a subscription from here - and let us know in the Order Notes on the Checkout page that you would like to skip the tastin…
Do prepaid plans automatically renew when the plan is over?
Yes :) When your prepaid plan is finished, your subscription will automatically renew. If you'd like to cancel, let us know within 30 days of the renewal. We will refund the rest of your balance afte…
Do you offer a free trial before I sign up for a subscription?
Unfortunately, we do not offer a free trial at this time.
Should I get a prepaid or pay-as-you-go subscription?
Pay-as-you-go subscriptions are continuous and flexible (you can easily change the frequency and size). These plans are great for people who travel a lot. Prepaid subscriptions are 6 months, with a 7…
Can you cancel a prepaid plan?
Prepaid plans can be canceled and refunded (pro-rated for the number of deliveries shipped) within the first 30 days from purchase. After that, refunds are not allowed. You can cancel future automati…
If I delay a shipment will I still get the right amount of orders?
Yes!! If you delay a shipment, we will extend your subscription so that you will still get the same number of orders.
Do you sell in any retail stores?
We're a 100% eCommerce-focused coffee roaster and so, we do not sell in any stores. If you'd like to carry our products in your store, please contact us at firstname.lastname@example.org for more information.
How do you calculate refunds for Prepaid Subscriptions?
We pro-rate your refund based on how many deliveries we've shipped (for prepaid subscriptions).
Can I request a specific coffee for my delivery?
Yes absolutely! As a reminder, for your subscription, we only send coffees belonging to your favorite profiles from the tasting kit. You can set that up here. But if you want to request a specific co…