Typically, this is because the rest of the subscription has not been redeemed yet.
The first box had a code and instructions for you to setup your account and remaining deliveries. We do this so that the gift recipient can have their own Taste Profile with their coffee preferences, get emails to their email address of upcoming deliveries and can manage their account in the future as needed (if they want to skip a delivery etc!).
If you have already received the coffee explorer kit, the code is on a slip of paper, usually stuck to the lid of the coffee explorer kit box. It looks like this:
Threw away the box? No worries - you have two options:
1. If you received it after 24th September 2019, the code is also present in the gift giver's order confirmation email. The subject is: "Thanks for Purchasing a Gift Subscription to Driftaway!" and the voucher code is at the bottom. You can ask them to send the code to you.
2. If you sent an E-Gift Card: The code is in the email (or printout). Here's a sample.
Located the code?
Once you locate the code, just go to driftaway.coffee/redeem
, enter the code and follow the instructions from there. It should only be a couple of minutes.
You can re-confirm whole beans or pick a grind type, shipping address and shipping date in this process. You'll know you are done when you receive an order confirmation e-mail from us.
Could not locate the code?
E-mail us with one of the following and we'll help you promptly -
1. Order number
2. Gift giver's full name and e-mail address