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Suyog Mody

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Activity overview

Latest activity by Suyog Mody
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    Suyog Mody created an article,

    I can't find my gift code!

    If you have already received the tasting kit: The code is on a slip of paper packed with your tasting kit. It looks something like this.  If you received an e-card: The code is in your email (or p...

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    Suyog Mody created an article,

    When will the recipient receive the gift?

    Typical shipping times are 2-5 days, all over the US. Please check your My Account for tracking.

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    Suyog Mody created an article,

    When will my order ship?

    Your order will ship on the date you selected, or if you did not select a date, then it will ship on the closest upcoming Friday. For example, if you order on June 6th and do not choose a shipping ...

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    Suyog Mody created an article,

    When should I order for Father's Day (2017)?

    For guaranteed delivery before Father's Day, order by June 9th at 6am EST. You can order anytime before that date as well, and pick June 9 as your shipping date.

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    Suyog Mody created an article,

    My payment failed! Can I still get coffee shipped this week?

    Yes you can! As long as you update your card and the payment processes before Friday at 6am (EST), we will roast and ship your coffee same day. If it is not updated by that time, then the order wil...

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    Suyog Mody created an article,

    Why did my payment fail?

    Usually your payment fails if there's a problem with your card. You can update the card on the account by clicking on the e-mail we sent. In some rare cases, the card is valid but the bank declines...

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    Suyog Mody created an article,

    Are your coffee Fair Trade, Organic, RainForest Alliance certified?

    Our sourcing policy is to strive to maintain as much traceability to the farmer as possible, and we try to support small farmers as much as we can.​ We do have some Fair Trade coffees some times (f...

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    Suyog Mody created an article,

    What do I do if I didn't love the coffee that was sent?

    We are really sorry you did not like the coffee. We strive to ensure that each roast is delicious and all shipments are personalized to your taste. If you did not love it, e-mail us at hi@driftaway...

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    Suyog Mody created an article,

    What do I do if my bag came unsealed?

    We are so sorry about that! We take great care and pay individual attention to each bag as it is packed. However, every once in a while, a bag may slip through the process and not seal completely. ...

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    Suyog Mody created an article,

    What is the cost of shipping?

    Shipping is free for all orders!