How do I pause my account? Suyog Mody February 24, 2017 16:29 Updated Follow Just log in to your My Account and click on Pause/Cancel. You can also e-mail us at email@example.com. Let us know why you are pausing, so that we can learn from it and improve our service. Related articles How can I pause my account for a specific time? How do I cancel my account? What is the Driftaway loyalty program? How do I change the frequency or size of my plan? Do prepaid plans automatically renew when the plan is over? Comments 0 comments Please sign in to leave a comment.